This policy explains how Paul Napper Web Design (“I”, “me”, “my”) collects, uses, stores and discloses personal information when you visit paulnapper.com.au, get in touch, or book a call. I handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who I am
Paul Napper, trading as Paul Napper Web Design (Digital Growth Experts)
Marcoola, Queensland, Australia
Email: hello@paulnapper.com.au
Phone: 0402 607 077
What I collect
- Enquiry details you enter in the contact form: your email address, phone number, the services you are interested in, your message and your budget.
- Booking details you give when you book a free 15min chat through Calendly, such as your name, email address, time zone and anything you add to the booking.
- Correspondence when you email, call or message me, and notes I keep about our conversations and any work we do together.
- Technical information such as your IP address, browser and device type and the pages you view, collected by the website host and the third-party services described below.
- Client project information you provide so I can do the work, such as business details, logins you choose to share and content.
I do not knowingly collect sensitive information through this website. Please do not include it in your message.
How I use it
- To reply to your enquiry, prepare quotes and proposals, and arrange calls
- To deliver and manage work for clients, and to invoice and keep business records
- To keep in touch about my services if you have enquired or are a client, with an easy way to opt out
- To run, secure and improve this website
- To meet legal, tax and accounting obligations
Who I share it with
I do not sell your personal information. I use these service providers, who handle information on my behalf under their own terms and privacy policies:
- HubSpot: hosts the contact form and my customer records (CRM)
- Calendly: handles call bookings
- Google Fonts: serves the website fonts, which means your browser contacts Google when pages load
- Website hosting and email providers: host the site and carry email
- Professional advisers such as accountants, and authorities where the law requires
Overseas disclosure
Some of these providers store or process information outside Australia, including in the United States and other countries. By submitting your details you understand that your information may be handled overseas. I take reasonable steps to use reputable providers, but I cannot control their systems.
Cookies and similar technologies
This website itself uses few cookies. The embedded contact form (HubSpot) and booking calendar (Calendly) may set their own cookies or similar technologies, for example to make the form work or to understand how it is used. You can block or delete cookies in your browser settings, though the form or booking tool may not work properly if you do.
Marketing messages
I only send marketing emails or messages where the law allows, for example where you have enquired or asked to hear from me. Every marketing message includes a way to unsubscribe, and you can also ask me directly to stop at any time. This is in line with the Spam Act 2003 (Cth).
Security and retention
I take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using reputable, access-controlled services. No online system is completely secure. I keep information only as long as needed for the purposes above or as the law requires, then delete or de-identify it.
Access, correction and complaints
You can ask to see the personal information I hold about you, ask me to correct it, or ask me to delete it where I am able to, by emailing hello@paulnapper.com.au. I will respond within a reasonable time, usually within 30 days. If you are unhappy with how I have handled your information, please contact me first. If you are not satisfied with my response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Links to other websites
This website links to other sites, such as client websites and social profiles. I am not responsible for their privacy practices.
Changes to this policy
I may update this policy from time to time. The date at the top shows when it was last changed. See also my Terms & Conditions.