These terms apply to your use of paulnapper.com.au and, unless a signed proposal or agreement says otherwise, to services I provide. By using this website or engaging me, you agree to them. If you have a written proposal or agreement with me, it takes priority over these terms where they conflict.
About me
Paul Napper, trading as Paul Napper Web Design (Digital Growth Experts)
Marcoola, Queensland, Australia
Email: hello@paulnapper.com.au
Phone: 0402 607 077
Using this website
The content on this website, including articles on the blog, is general information only. It is not legal, financial or other professional advice, and you should consider your own circumstances before acting on it. I try to keep it accurate and up to date but do not guarantee that it is complete or error-free. Case study descriptions and figures reflect the work described at the time and, where noted, claims made by the client.
Quotes and proposals
Quotes and proposals set out the scope, deliverables, timeline and fees for a project. They are valid for the period stated (or 30 days if none is stated). Work outside the agreed scope is quoted separately and needs your agreement before I start. Estimates given on a call or by email are a guide only until confirmed in writing.
Fees and payment
- Fees, deposits and payment milestones are set out in the proposal. All prices are in Australian dollars and, where applicable, GST is added.
- Invoices are payable by the due date shown. I may pause work on overdue accounts and may charge reasonable costs of recovering unpaid amounts.
- Third-party costs such as hosting, domains, plugins, software subscriptions, stock images and advertising spend are separate unless the proposal says they are included.
- Ongoing services, such as monthly AI optimisation or SEO plans, renew until cancelled. Notice periods are set out in the proposal.
What you provide
You agree to provide content, feedback, approvals and access in a timely way, and you confirm you own or have permission to use everything you supply (including text, images, logos and trademarks). Delays on your side may move delivery dates.
Intellectual property
When you have paid in full, you own the final deliverables created specifically for you, such as your designs, custom code and written content. I keep ownership of my pre-existing tools, frameworks, templates and know-how, and you receive a licence to use them as part of the deliverables. Third-party materials, such as fonts, plugins, themes and stock images, remain subject to their own licences. Unless you tell me otherwise in writing, I may show the finished work in my portfolio and case studies.
Results and third-party platforms
Search rankings, AI assistant citations, traffic, leads and sales depend on many factors outside my control, including search engines, AI platforms, competitors and your own business. I do not guarantee any particular ranking, citation, traffic or revenue result. Services from third parties, such as Google, HubSpot, Shopify, Webflow, WordPress or app stores, are provided under their own terms and can change without notice.
Confidentiality
I keep confidential any non-public business information you share, and use it only to do the work. This does not apply to information that is public, that I already knew, or that I must disclose by law.
Warranties and liability
I will provide services with due care and skill. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded. Subject to that, and to the extent the law allows, I am not liable for indirect or consequential loss, loss of profit, revenue, data or opportunity, and my total liability for any claim relating to a service is limited to the fees you paid me for that service. Websites and apps can contain faults; you are responsible for testing the work and for keeping backups unless a maintenance plan says otherwise.
Cancellation and ending a project
Either of us can end a project by written notice. You will pay for work completed and costs committed up to the date of notice, and any deposit is non-refundable to the extent it covers work already done. Ongoing plans end according to the notice period in the proposal.
Free 15min chat
The free 15min chat is an introductory conversation with no obligation. Advice given on it is general, and no agreement is formed until we both accept a proposal.
Privacy
How I handle personal information is set out in my Privacy Policy.
Governing law
These terms are governed by the laws of Queensland, Australia, and both of us submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.
Changes
I may update these terms from time to time. The updated version applies from the date shown at the top of this page, but does not change terms already agreed in a signed proposal.